Sky broadband outage forces swathes of UK customers offline
UK broadband provider Sky has been hit by outages across the UK, sending users offline in a host of areas around the country.
User reports of Sky outages have skyrocketed over the past few hours. There had been a couple of hundred reports over the evening of July 27, but the following morning has seen that number rise into the thousands.
According to Downdetector, a number of different locations across the UK have been affected, with London, Norwich, Nottingham, Derby, Birmingham and Bristol being the most affected. Within London the biggest problem areas appear to be Beckton, Wandsworth, and Islington. Users commenting on the site claim the issue has reached Inverness in Scotland too – with heatmaps on Downdetector showing a large number of reports in Belfast – so the problem certainly appears nationwide.
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The Sky Help Team Twitter account posted about the problem at 8:35am this morning, albeit only in Norfolk, writing that "Customers may not be able to get online or make/receive calls." It made a similar post on July 27 about customers in Cumbria being briefly unable to "get online and make/receive calls. We're sorry for any inconvenience caused."
The issue appears to be almost entirely regarding internet outages, with only a fraction of users reporting loss of TV services.
ℹ️ NEW: NorfolkCustomers may not be able to get online or make/receive calls. You can keep up to date on the My Sky App and check your service status here: https://t.co/mh4Ipg3YstJuly 28, 2021
My internet is down – what next?
If you're one of the customers affected by the outages, you can log into your Sky account here to assess the damage to users in your area.
Those of you with a good mobile data plan may be able to get by using your phone as a Wi-Fi hotspot, or accessing emails and key work platforms over mobile.
The issues appear to be concentrated more in urban areas – that tend to have better 4G and 5G coverage – meaning rural users shouldn't be as affected, but it may be that reports are weighted towards more congested cities.
Friendly neighbors may also let you hop onto their internet connection for a short while, at least until Sky fixes the issue. Otherwise, all you can do is probably wait.
Via Metro
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